As an important customer, we want to make you aware of operational changes we have had to enact as the result of EU directive 2020/262 - due to soon become law in Germany – which is related to movement of duty paid excise goods.
This EU-wide directive will have an impact across the industry, and over recent months we have been working hard to establish the best way to continue serving our EU customers with as little impact as possible. We appreciate your patience during this time while we have worked through the situation and we understand this may have affected your experience with us. Following analysis and advice on this matter, the office in Germany will no longer continue to operate as it has done the last two years.
As of our January Auction, which starts on the 27 January, we will no longer offer ‘EU lots’ in our auctions, and all lots from outside the UK will be transferred to, and sold from, our UK Head Office as ‘UK+VAT lots’. Our Germany office will transition into a Seller Services hub supporting sellers based in Germany only.
We have been working tremendously hard to build a plan for the future to ensure that we can continue to serve our global customers to the highest standards. In all aspects of our business, we work with specialists to understand the legal requirements and guidelines, and comply with them. As global market leaders, we have an unwavering commitment to conducting all our business with integrity so that you can continue to feel confident in the services we provide.
We firmly believe that our customers are best served through a strong marketplace for buying and selling whiskies and spirits online. It is up to us to protect and preserve the integrity and transparency of the secondary market and the industry we love.
To help make the situation easier to follow, we have created Q&As below regarding the services we provide.
What does this mean for EU sellers outside Germany?
We can continue to support our valued selling clients across Europe. Over the years we have established strong relationships with freight experts to ensure the safety and security of your bottles in transit, and this is something we are pleased to continue. Please complete our Seller Form and our Client Services team can advise you on how we can best support you to get your bottles to our UK Head Office.
With immediate effect, we can only receive seller’s bottles at our Germany Office that:
- originate from within Germany, AND
2, are to be listed on a Rum Auctioneer account registered with an address in Germany.
What does this mean for buyers in the EU?
We will no longer offer ‘EU lots’ in our auctions. All bottles from the EU will be sold as UK+VAT lots and we will no longer be able to offer a Collection service from our Germany Office for orders won in future auctions.
This means that if you would like to ship winning bottles to a country within the EU, local taxes will apply and be the responsibility of the buyer.
Can I continue to store bottles at your Germany Office?
We will no longer be offering a storage service at our Germany Office.
If you have bottles currently in storage at our Germany office (you can view what orders you have in storage in the Orders section of your user dashboard, please choose one of the actions below:
Sell Stored Orders in Upcoming Auctions
Please complete our Seller Form and we will work with you to agree a solution to receiving your items.
Collect Stored Orders
Our Germany office is open for you to collect your items. Please make an appointment to visit us first.